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Terms & Conditions
Terms & Conditions | ARZ Leather
Please read these Terms and Conditions carefully before using our website or placing an order. These Terms constitute a legally binding agreement between ARZ Leather and the user of this website.
By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms and Conditions.
General Conditions
ARZ Leather operates this website to provide premium handcrafted leather goods including wallets, card holders, and accessories.
We reserve the right to refuse service to any individual at our discretion. All information provided by customers must be accurate, complete, and current.
We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice. Continued use of the website after changes constitutes acceptance of those modifications.
Security & Online Transactions
ARZ Leather uses SSL (Secure Socket Layer) encryption technology to ensure safe and secure online transactions.
All payment details are processed through secure third-party payment gateways. We do not store sensitive payment information such as credit/debit card details.
Customers are responsible for ensuring that all personal and billing information provided is accurate and valid.
Pricing & Product Availability
- All prices displayed on the website are subject to change without prior notice
- Prices do not include applicable taxes, duties, or international levies unless stated otherwise
- Product availability is subject to stock at the time of order placement
- ARZ Leather reserves the right to discontinue or modify any product or service without notice
Orders & Acceptance
Once an order is placed, you will receive an order confirmation via email or SMS.
However, order acceptance is subject to verification, stock availability, and payment confirmation.
ARZ Leather reserves the right to cancel any order due to:
- Incomplete or incorrect information
- Payment failure or delay
- Suspected fraudulent activity
- Duplicate orders
- Lack of customer response for order verification
Shipping & Delivery
- Standard delivery time is 3–7 working days within Pakistan
- Cash on Delivery (COD) orders must be paid in exact cash at the time of delivery
- International Delivery time may extend up to 10–15 working days, depending on the destination
- International Customs duties, taxes, or import charges (if any) are the responsibility of the customer
- International Shipping charges are calculated at checkout and do not include destination country taxes
ARZ Leather is not responsible for delays caused by courier companies, customs clearance, or unforeseen circumstances.
Refund & Exchange Policy
ARZ Leather follows a strict quality control process to ensure customer satisfaction. However, due to the handcrafted nature of our products:
- No refunds are offered once an order is processed
- Personalized or customized items are strictly non-returnable and non-exchangeable
Exchange requests may be accepted only under the following conditions:
- Proof of purchase (order number or invoice) is required
- The product must be unused, unwashed, and in original packaging
- The request must be made within 3 working days of receiving the order
- Product must not be customized or personalized
- Exchange approval is subject to inspection by our quality team
If approved:
- Higher-value items require payment of the difference
- Lower-value exchanges will not be refunded for the difference amount
Order Cancellation
Orders may be canceled before processing or dispatch by contacting our customer support team.
Once an order has been processed or shipped, cancellation is no longer possible.
ARZ Leather may cancel any order due to:
- Incomplete customer information
- Non-response from customer
- Payment issues or delays
- Duplicate order placement
Currency & Payment Terms
- All prices are displayed in Pakistani Rupees (PKR) unless stated otherwise
- Currency conversion rates shown (if applicable) are approximate and may vary
- Final payment value depends on real-time exchange rates and bank policies
- Any bank charges or conversion fees are the responsibility of the customer
Color & Product Variation
We strive to present product images as accurately as possible.
However, minor variations may occur due to:
- Natural texture and grain of leather
- Lighting during photography
- Screen resolution and display settings
Such variations are not considered defects, as leather is a natural material.
Intellectual Property Rights
All content on this website, including but not limited to:
- Product designs
- Images
- Logos
- Text
- Branding elements
are the exclusive property of ARZ Leather and are protected under applicable intellectual property laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
Limitation of Liability
ARZ Leather shall not be held responsible for:
- Indirect or incidental damages
- Delivery delays caused by third parties
- Minor product variations due to handcrafted nature
- Losses arising from misuse of the website
Governing Law
These Terms & Conditions are governed by the applicable laws of Pakistan. Any disputes shall be subject to the jurisdiction of the relevant courts.
For any queries regarding these Terms & Conditions, you may contact us:
ARZ Leather
Email: info@arzleather.store
Website: www.arzleather.store
Location: Pakistan