At ARZ Leather, we are dedicated to delivering our handcrafted leather goods with the utmost care, precision, and efficiency. All orders placed through our website are processed within 1–2 working days following confirmation, excluding weekends and public holidays. Orders that include customized or engraved items may require additional processing time to ensure the highest standards of craftsmanship. Upon dispatch, customers will receive confirmation along with relevant tracking details to monitor their shipment.

For deliveries within Pakistan, ARZ Leather strives to ensure that all orders are delivered within 3–7 working days. Cash on Delivery (COD) is available nationwide; however, customers are required to provide the exact payment at the time of delivery. As part of our operational policy, personalized or customized items are not offered on COD orders. Customers are advised to ensure their availability at the provided shipping address to facilitate a smooth delivery process.

For international orders, delivery timelines may extend between 7–15 working days, depending on the destination and courier service. Shipping charges are calculated at checkout based on the delivery location. Please note that international shipments may be subject to customs duties, taxes, or import levies imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the shipping fee. ARZ Leather shall not be held liable for delays resulting from customs clearance or regulatory procedures.

While we make every effort to ensure timely deliveries, certain circumstances beyond our control, including courier disruptions, weather conditions, public holidays, or logistical delays, may affect delivery timelines. In such cases, ARZ Leather does not assume responsibility for delays caused by third-party shipping providers.

Customers are responsible for providing accurate and complete shipping information at the time of placing an order. ARZ Leather shall not be held responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete address details. In the event of re-delivery due to such issues, additional charges may apply.

All products are carefully packaged to preserve their quality during transit. In the unlikely event that an item is received in a damaged condition, customers must notify our support team within 3 days of delivery, along with appropriate proof for review. Any claims will be assessed and handled in accordance with our policies.

For any shipping-related inquiries or assistance, customers may contact ARZ Leather through the provided communication channels.